To provide excellent family-centered health care to children that meets or exceeds the expectations of those we serve so that they achieve and maintain optimum health.
We will always do what is best for each child. We will always value those who serve children. We will always value the respect of life. We will always value integrity, honesty, harmony, and dignity. We will always value servant-leadership that denotes a service attitude.
We care. This is our commitment to achieve the best possible outcome for our patients through continuity of care and to adhere to the highest professional standards.
We feel joy. This is our recognition that excellent health care is delivered when people are proud of their work and of their associates.
We value service. This is our commitment to delight all those who experience our services whether patients or colleagues. We strive to be available, accommodating and to honor our patients.
We honor stewardship. This is our commitment to improve the health of the community and make prudent use of the resources the community has entrusted to us.
Pensacola Pediatrics offers a full array of services to help your child maintain good health.
We accept most private insurance plans and we accept Humana and Lighthouse under Florida Medicaid. We do not currently accept Sunshine Medicaid, Staywell Medicaid, nor Children's Medical Services (CMS).
In order to minimize waiting time, patients are seen by appointment only. Emergencies, of course, will be worked into the schedule as needed. When you call for an appointment, you will be asked the nature of the visit. This information is important to determine the length of the visit and to minimize the patient's waiting time. If you are unable to keep an appointment, we request at least 24 hours notice of cancellation. This courtesy allows us to give your appointment time to another child and at the same time reschedule you for a more convenient time.
The telephone is an important and effective means of communication. Answering your questions about your child's health is an important part of our service. We encourage you to call if you have questions or concerns. Your call will be handled by one of our trained pediatric nurses who will discuss your needs with you. When your question or problem is a medical one, the nurse will discuss it with us and then return your call with our advice or answers to your questions.
The quickest and easiest way to obtain a refill of medicine is to call your pharmacy and have them request authorization from our office. Certain restricted drugs such as Ritalin require a new handwritten prescription and cannot be renewed by phone. As a general rule, we do not renew antibiotic prescriptions unless it is documented in the patient's medical record. An examination by your physician will be necessary for any illness requiring antibiotic treatment.
After the office closes, a doctor will always be on call. Call our regular office number and the Doctor's Directory will contact us. If the doctor does not return your call within 30 minutes, call again. Emphasize the importance of the call and verify your telephone number. In the event that one of us cannot be reached immediately in an emergency, go directly to the nearest hospital emergency room where a physician is always on duty. While you are receiving help the emergency room personnel will contact us.
Please do not call after hours for routine questions or matters that can be handled during regular office hours. However, if you find it necessary to call your doctor after hours, please feel free to do so.
We believe our fees are reasonable for our specialty and for the Pensacola area. They vary according to the complexity of your problem and the place where care is rendered (hospital, office or emergency room). Charges also vary for new versus established patients. First visit fees are higher because a much greater amount of time is spent on the initial visit. Please contact our Billing Department at 850-494-3949 with any questions or concerns with your personal billing.